Resume

Work
Experience

September 2023 - Present

Developed and launched new company website, and stayed attentive to updating the online presence.
Supported all Smart Express marketing and brand management activities and associated initiatives across all areas, including: digital platforms, social media and traditional marketing channels.
Provided support in creating, implementing and executing the annual Smart Express Marketing Plan.
Responsible for all social media management, including content and response coordination across all social platforms best practice standards.

September 2023 - October 2023

January 2023 - May 2023

Helped launch the brand by developing the brand voice guidelines and defining Embodyme’s personality.
Collaborated with internal and external marketing teams to create engaging and relevant promotional copy.
Created strong brand identity through online copy.

Collaborated with writers and designers to create engaging, visually appealing
stories that resonate with the target audience.
Monitor reader feedback and analytics to continuously improve content
relevance and reader satisfaction.
Oversee assigned magazine section, ensuring timely content delivery and maintaining high editorial standards.

April 2021 - September 2023

Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Trained new team members on company procedures, customer service and issue resolution, which resulted in a more efficient workplace.
Resolved customer issues quickly and notified supervisors immediately when problems escalated, which resulted in increased customer satisfaction of 9.3.
Confirmed important, personal information for compliance with security and payment card industry standards.

January 2021 - May 2021

Participated in a semester of training to ensure strength of writing skills and ability to teach others.
Organized Zoom sessions with peers to analyze and edit writing assignments.
Worked in close liaison with professors and department staff to provide helpful advice and corrections on peers' writing assignments.

August 2020 - November 2020

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Answered questions about store policies and concerns to support positive customer experiences.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Prioritized helping customers over completing other routine tasks in store.

February 2020 - March 2020

Maintained social media presence for Our Time: Celebrating Women Festival.
Worked in close liaison with a team of interns and event organizers to create engaging and relevant graphics/content.
Analyzed social media insights and created strategies to increase key metrics.

August 2019 - May 2021

August 2021 - May 2023